Everything you need to know before booking. If something's not covered here, email us →
Sessions are run over remote desktop software (e.g. AnyDesk or similar). You download the tool, share a connection code, and I join your PC. You can see every single thing I do in real time — there's nothing hidden, no background access. You can disconnect instantly at any time. I'll send setup instructions after you book.
Core Boost is 30 minutes. Competitive Edge is 60 minutes. Elite Performance has no fixed end time — we work until it's properly resolved. If a Core Boost session needs more time than expected, we'll discuss whether to extend or book a follow-up rather than rush through it.
Not at all. I explain what I'm doing and why as I go. You don't need to understand BIOS settings or GPU driver configuration — that's what the session is for. If you want more detail on anything, just ask. If you'd rather I just get on with it, that's fine too.
Ideally: CapFrameX (free, for benchmarking), the game(s) you want optimised, and the remote desktop tool I'll send a link to. If you don't have CapFrameX, we can install it together at the start of the session. Nothing else special is needed — just your normal Windows PC.
You should absolutely watch. The session is designed to be transparent — you see every click and I explain every change before it's applied. Watching also means you learn what was causing your issues, which is useful if they ever come up again.
The protocol is stability-first. Before any changes are made, a Windows restore point is created and key settings are documented. Every change is explained and approved by you before it's applied. We don't use aggressive overclocks, we don't disable security software, and we don't use cracked or third-party optimiser tools. If anything causes instability, we roll it back immediately.
No. Remote desktop access is only active while you can see it on screen. I work in system settings, Task Manager, BIOS, and GPU control panels — not in your documents, browser, or personal folders. You can also restrict remote access to view-only or disconnect instantly if you're ever uncomfortable.
No. The optimisations used are standard Windows and driver-level settings — the kind of things Microsoft, NVIDIA, and AMD publish in their own performance guides. We don't modify game files, kernel settings, or anything that would interact with anti-cheat systems like Valorant's Vanguard or EAC.
Every session creates a restore point first, and all changes are documented so they can be reversed individually if needed. If you notice any instability after the session, email [email protected] and we'll work through it. This hasn't happened, but the safety net is there.
If the after-optimisation benchmarks don't show measurable improvement compared to the baseline captured at the start of the session, you don't owe anything. "Measurable" means the numbers — avg FPS, 1% lows, or frametime consistency — actually moved. This is why we benchmark before and after: so there's no ambiguity.
Payment is collected at booking via Calendly's secure payment flow (powered by Stripe). If the guarantee applies and no measurable improvement is achieved, a full refund is issued — no questions asked.
If your system is already well-configured and the bottleneck is purely hardware, the honest answer is that a session may not move the numbers significantly. That's why the free FPS Estimator exists — use it first to get a sense of your optimisation headroom. If it suggests low potential, email me before booking and we'll discuss honestly whether it's worth it for your setup.
Yes — Calendly allows rescheduling and cancellation. Check the confirmation email you receive after booking for the specific cancellation policy window.
It varies significantly depending on how misconfigured your system currently is. A PC running RAM at JEDEC defaults with XMP off, overlays running, and misconfigured GPU settings can see 20–40%+ improvement. A system that's already been tuned may see 5–15%. Use the free estimator on the homepage to get a tailored estimate based on your specs.
The changes made during a session are persistent — they don't need refreshing unless you reinstall Windows, do a major driver update, or change hardware. You'll also leave with a documented list of what was changed, so you can reference it if anything ever reverts.
Yes — "feels smooth" and "is smooth" aren't the same. A frametime trace often reveals invisible stutter your brain registers as "something's off" even when avg FPS looks fine. If your 1% lows are significantly below your average FPS, or your frametime graph has spikes, there's real headroom to recover even if it doesn't always feel bad.
Almost certainly. Most YouTube optimisation content is copy-pasted, untested, and never benchmarked. The things that actually move numbers — RAM configuration, CPU scheduler behaviour, proper frame cap strategy, GPU power limits — are rarely covered well, and the things that are covered (registry "tweaks", debloat scripts) mostly don't do anything measurable. The protocol here is structured, benchmarked, and specific to your hardware.
Email before booking — happy to answer anything about your specific setup.